Verizon customers across the U.S. reported problems accessing the company’s wireless network, with some reporting Monday morning that their phone service was down while their family member or coworker had normal service.
As of 7:00am Monday, more than 100,000 reports of Verizon outages had been logged with DownDetector, a site that tracks service outages for telecommunications providers, websites and other businesses.
Outages were reported from coast to coast, with the highest concentrations in the southeast, causing some to speculate that it was related to hurricane Helene. Some customers have been turning to social media to ask Verizon for refunds.
In an emailed statement Monday, Verizon said, “We are aware of an issue impacting service for some customers. Our engineers are engaged and we are working quickly to identify and solve the issue.”
The company didn’t provide an estimate for when service might be restored to users.